Location: Raipur, Chhattisgarh
Experience: 1–3 Years
Job Type: Full-Time
Job Summary
We are looking for a CRM Executive to manage customer relationships, handle queries, coordinate with internal teams, and ensure timely follow-ups. The ideal candidate should have good communication skills, a customer-focused approach, and strong coordination abilities.
Responsibilities
Manage customer relationships and ensure a positive customer experience.
Handle customer queries, requests, and complaints through calls and emails.
Conduct regular follow-ups with existing and prospective customers.
Maintain and update customer records and interactions in the CRM system.
Coordinate with internal departments to resolve customer issues.
Track customer requirements, pending issues, and follow-ups.
Maintain accurate records and prepare basic CRM/customer reports.
Collect customer feedback and support customer retention activities.
Ensure timely communication with customers.
Requirements
1–3 years of experience in CRM, customer service, customer support, or a similar role.
Graduate in any discipline.
Valuable verbal and written communication skills.
Strong interpersonal and follow-up skills.
Basic knowledge of MS Excel and MS Office.
Experience with CRM software will be an advantage.
Valuable organizational and time-management skills.
Customer-oriented and skilled approach.
Candidates with experience in banking, financial services, stock broking, or insurance will be preferred.