Job Summary

We are looking for a detail-oriented and responsible Non-Voice Process Executive to handle email communication, customer queries, data processing, documentation, and day-to-day operational activities. The candidate should have solid written communication skills, basic computer skills, and the ability to manage multiple tasks accurately and meet deadlines.

Key Responsibilities
Handle incoming and outgoing emails and respond professionally within the required turnaround time.
Read, understand, categorise, and process customer/client queries received through email.
Draft transparent, qualified, and grammatically correct email responses.
Follow up on pending queries and ensure timely resolution.
Maintain and update Excel sheets, records, databases, and trackers.
Perform data entry and verify information for accuracy.
Prepare and maintain daily/weekly/monthly reports as required.
Coordinate with internal departments for resolving queries and completing tasks.
Handle documentation, filing, and record maintenance.
Monitor assigned tasks and ensure timely completion.




Escalate complex or unresolved issues to the concerned team or supervisor.
Maintain confidentiality of company and customer information.
Follow company processes, SOPs, quality standards, and communication guidelines.
Perform other administrative and operational tasks assigned by the reporting manager.

Required Skills
Good written English communication skills.
Good email drafting and professional communication skills.
Basic to positive knowledge of MS Excel, MS Word, and Outlook/Gmail.
Good typing speed and accuracy.
Robust attention to detail.
Ability to handle multiple emails and tasks simultaneously.
Good time-management and organisational skills.
Ability to work independently as well as in a team.
Problem-solving and follow-up skills.
Willingness to learn company processes and software.

Qualification

Any Graduate – B.Com, BBA, BA, B.Sc., BCA, or equivalent qualification.

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Non Voice Process Executive Anna Nagar (India)
🏢 Extraw Designs
📍 India