Operations Manager

Job Description:

We are looking for an experienced Operations Manager to lead teams, manage client interactions, ensure KPI achievement, and drive overall process excellence in a 24×7 operational workplace.

Key Responsibilities
Manage daily operations and ensure performance meets defined KPIs.
Act as the primary client touchpoint and represent the department in reviews.
Knowledge of rostering/Manpower planning
Identify process gaps, create action plans, and ensure timely resolution.
Maintain SL, AL, and Abandonment metrics within defined targets.
Share all required reports with clients on time.
Conduct daily/weekly/monthly reviews with Team Leaders and agents.
Motivate teams and maintain attrition within limits.
Handle groups effectively and take quick,



data-backed decisions.
Work closely with cross-functional teams to support operational improvements.

Eligibility Criteria:
Minimum Qualification: Graduate in any stream.
Solid communication skills in English and Hindi.
Proficiency in Excel and PowerPoint.
Experience in client handling and escalation management.
Ability to work in rotational shifts (Sunday fixed off or as per process).
Solid ability to understand complex operations and make quick decisions

‍Work Details
Shift: Day shift
Week Off: Sunday fixed off / rotational (depending on process)

Navi Mumbai

📌 Operations Manager Navi Mumbai
🏢 ONE POINT ONE SOLUTIONS
📍 Navi Mumbai