Job Title: Technical Assistant / Helpdesk – SAP Project

Location: Safdarjung, Delhi- Onsite

Employment Type: Full time

Role Overview

We are looking for a Technical Assistant / Helpdesk Support qualified to provide L1 support for SAP project operations. The candidate will be responsible for handling user issues, ticket management, and basic SAP support activities, ensuring smooth system usage and timely issue resolution.

Key Responsibilities
Provide first-level (L1) support to SAP users
Log, track, and resolve incidents and service requests
Assist users with SAP access, navigation, and basic troubleshooting
Ensure adherence to SLA timelines for ticket closure
Coordinate with L2/L3 teams for issue escalation
Support Change Request Management (ChaRM) processes
Maintain documentation of issues, resolutions, and FAQs
Assist in user management activities (password reset, access issues)
Support day-to-day helpdesk operations

Required Qualifications




MCA / BE / B.Tech / M.Sc (Electronics / Computer Science / IT) with minimum 1 year of relevant experience
OR
BCA / B.Sc (Electronics / Computer Science / IT) with minimum 2 years of relevant experience

Required Skills
Experience in IT Support / Helpdesk / Service Desk roles
Basic understanding of SAP environment
Familiarity with incident management and ticketing tools
Strong communication and user-handling skills

Preferred Skills
Knowledge of IT Service Management (ITSM)
Exposure to Change Request Management (ChaRM)
Experience with SAP Solution Manager (SolMan)

Soft Skills
Positive communication and interpersonal skills
Ability to handle multiple user requests efficiently
Problem-solving mindset
Ability to work in a team and onsite environment

📌 Technical Assistant Helpdesk – Sap Project Delhi
🏢 In2IT Enterprise Business Services
📍 Delhi