Monitor and assist ASEs from the Client Delivery or Client Monitoring Team in end-to-end internal and external implementation support for us. suite of software solutions, including pre-deployment preparation, deployment, UAT, security-clearance, integration/data migration, user and rights management, final deployment, and/or post deployment monitoring
Impart UAT & Product Training to clients
Ensure trouble-free Warranty & AMC support to our clientele
Monitor implementation projects handled by ASEs, including internal implementations
Monitor and conduct health-checks on software solutions deployed at client locations
Undertake Proof of Concept (POC) at client locations in coordination with Business Team
Ensure accurate tracking and prompt closure of incidents reported by the clients
Conduct Root Cause Analysis (RCA) on incidents reported by the clients and provide timely resolution
Lead ASEs to ensure smooth and steady Client Relationship Management (leadership role only after 1 year in service at our company)
Lead the testing, release and maintenance of pre-deployment software releases and create test-cases for ASEs’ testing
Assist in organized deployment of patches, security fixes,



and periodic product upgrades
Any other roles and responsibilities as may be suggested by Department Head

WHAT YOU SHOULD HAVE

· B.Sc. / B. Sc. (IT) / B.E. / B. Tech. / MCA or other Technical Graduates
In-depth knowledge of various OS, SQL / Oracle databases, and hardware is a pre-requisite
Proficiency in deploying web-based applications
Sound skills of software troubleshooting and diagnosis
Excellent analytical and on-the-spot thinking ability
Basic computer skills, including email writing, is a must
Sound communication, inter-personal & documentation skills
Readiness to travel across the country for client-side implementation at least 2 – 3 times each month
Willingness to acquire in-depth functional knowledge of our product.

Notice Period: Immediate to 15 days

Location Preference: Candidates willing to travel to Navi Mumbai areas such as Ghatkopar, Vashi, Panvel, and nearby locations

Regards

Team HR

Pay: ₹300,000.00 - ₹550,000.00 per year

Perks:
Commuter assistance
Internet reimbursement

Work Location: In person

📌 Application Support Engineer Thane (India)
🏢 Vintage Solution
📍 India