Undergraduate/Graduate Require for Voice-Chat Process
Location - Mohali Branch
Key responsibilities
Handle incoming customer calls professionally.
Understand customer queries and provide accurate assistance.
Resolve queries according to approved SOPs and process guidelines.
Maintain accurate customer-interaction records.
Escalate unresolved or complex cases to the appropriate team.
Meet defined attendance, productivity, quality and customer-service standards.
Maintain confidentiality and comply with data-security requirements.
Candidate requirements
12th Passout/Undergraduate/Graduate can apply.
Positive Hindi communication and basic English communication skills.
Solid listening and customer-handling ability.
Basic computer and data-entry knowledge.
Willingness to work from the Noida office.
Immediate joiners will be preferred.