Position: Chat Support Executive

Department: Customer Support-Non IT BPO

Experience: 2 – 3 Years

Employment Type: Full time

Location: Perungudi, Chennai

Job Summary

We are looking for a Non Voice Process – Chat Process to provide technical assistance to customers through live chat. The candidate will be responsible for understanding customer issues, troubleshooting basic technical problems, providing accurate solutions, and ensuring a positive customer experience.

Key Responsibilities
Handle customer technical queries through live chat in a skilled and timely manner.
Understand customer concerns and identify the root cause of technical issues.
Provide step-by-step troubleshooting and appropriate solutions through chat.
Assist customers with product/service-related technical issues.
Follow predefined troubleshooting procedures, scripts, and Standard Operating Procedures (SOPs).
Escalate complex or unresolved issues to the appropriate technical team.
Maintain accurate records of customer interactions and issue resolutions.




Follow up on pending or escalated issues whenever required.
Maintain proper chat etiquette, professionalism, and customer-friendly communication.
Meet defined AHT, FCR, CSAT, quality, productivity, and response-time targets.

Required Skills & Qualifications
2 – 3 years of experience in Customer Support, Technical Support, Chat Support or IT Support.
Good written communication skills in English.
Basic knowledge of computers, operating systems, internet, and common technical troubleshooting.
Good typing speed and accuracy. (Avg 30 WPM)
Ability to multitask and handle multiple chat interactions when required.
Customer-focused attitude with positive patience and professionalism.
Willingness to work in rotational shifts, if required.

Pay: ₹22,000.00 - ₹35,000.00 per month

Benefits:
Versatile schedule
Paid sick time
Paid time off

Work Location: In person

📌 Chat Support Executive Perungudi
🏢 Nama Outsourcing
📍 Perungudi