Job Description – Night Shift Operations Executive

Role: Night Shift Operations Executive – Teleconsultation & Order Monitoring
Shift: 9:00 PM – 6:00 AM
Employment Type: Full time

About the Role

We are looking for a proactive Operations Executive to monitor real-time teleconsultation operations, coordinate with doctors, and ensure timely order completion across multiple platforms.

Key Responsibilities
Monitor multiple platforms, incoming orders and order TAT in real time.
Track doctor login, availability, order acceptance and completion.
Prompt and coordinate with doctors for pending orders and coverage.
Ensure adequate doctor availability throughout the shift.
Monitor and minimise pending orders and TAT breaches.
Respond promptly to client and internal team queries.
Escalate operational/technical issues to the concerned team.
Maintain shift reports and provide proper handover to the next team.
Handle multiple tasks and projects simultaneously.

Requirements
1–3 years of experience in Operations, BPO, Call Centre, Customer Support, Healthcare or similar roles.
Excellent communication and coordination skills.




Solid multitasking and problem-solving ability.
Comfortable working with dashboards, Excel/Google Sheets and communication tools.
Proactive, responsive and able to work independently during night shifts.
Experience in real-time monitoring/order management is preferred.

Ideal Candidate

Candidates from BPO, Call Centre, Command Centre, E-commerce Operations, Healthcare Operations or Order Management backgrounds are preferred.

Key Skills: Real-Time Monitoring | Doctor Coordination | Order Management | TAT Monitoring | Client Communication | Multitasking | Escalation Management

Pay: ₹20,000.00 - ₹25,000.00 per month

Advantages:
Health insurance
Paid sick time
Provident Fund

Ability to commute/relocate:
Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
Do you have your own Laptop

Language:
English & Hindi (Required)

Shift availability:
Overnight Shift (Preferred)

Work Location: In person

📌 Night Shift Operations Executive Hyderabad
🏢 1Rx
📍 Hyderabad