Job Responsibilities
Assist the Branch Manager in managing the overall branch operations.
Support the achievement of branch sales, collection, and business targets.
Generate recent customers and maintain positive relationships with existing customers.
Assist in gold loan processing, documentation, verification, disbursement, and renewals.
Monitor daily collections, cash transactions, and branch activities.
Follow up on overdue accounts and support collection activities.
Supervise and guide branch staff in their day-to-day activities.
Ensure proper KYC documentation and compliance with company policies and procedures.
Handle customer queries and resolve complaints professionally.
Assist the Branch Manager in preparing daily, weekly,
and monthly reports.
Ensure proper security and custody of gold, cash, documents, and other branch assets.
Support internal and external audit activities and ensure timely rectification of observations.
Take responsibility for branch operations in the absence of the Branch Manager.
Maintain discipline, teamwork, and a customer-focused workplace at the branch.