Dholakia Retail Pvt. Ltd. is an luxury jewellery brand specializing in lab-grown diamond creations. Rooted in solid industry legacy, the brand combines ethical innovation, refined craftsmanship, and up-to-date luxury to deliver exceptional customer experiences.

Role Overview:

The Store Manager will be responsible for leading the overall store operations, driving sales performance, delivering bespoke customer experiences, and upholding the highest standards of luxury retail excellence. This role requires a strong leader with deep jewellery knowledge and a passion for premium client engagement.

Key Responsibilities:

Sales & Business Performance

● Drive store revenue, profitability, and achievement of sales targets

● Develop and execute sales strategies aligned with luxury retail standards

● Manage high-value transactions and VIP client relationships

Customer Experience

● Deliver personalized, consultative, and memorable luxury buying experiences

● Handle customer escalations and ensure effective complaint resolution

● Build long-term client relationships and repeat business





Team Leadership & Development

● Recruit, train, coach, and motivate store staff

● Set performance goals and conduct regular reviews

● Foster a culture of excellence, accountability, and service sophistication

Store Operations

● Oversee daily store operations, opening/closing procedures, and compliance

● Ensure adherence to SOPs, brand guidelines, and audit requirements

● Manage inventory, stock accuracy, and loss prevention

Visual Merchandising & Brand Representation

● Ensure the store reflects ultra-luxury visual and brand standards

● Coordinate VM updates, product displays, and seasonal launches

Reporting & Compliance

● Track sales, footfall, conversion, and performance KPIs

● Prepare daily/weekly/monthly reports for management

● Ensure compliance with company policies, security, and ethical practices

Pay: ₹400,000.00 - ₹1,000,000.00 per year

Perks:
Provident Fund

Work Location: In person

📌 Store Sales Executive, Store Manager Pune (India)
🏢 Dholakia Retail Private
📍 India