The Restaurant Manager oversees all aspects of restaurant operations, including staff supervision, customer service, financial performance, inventory control, and compliance with health and safety regulations. The role ensures an exceptional dining experience while maintaining operational efficiency and profitability.
Key Responsibilities
Operations Management
Oversee daily restaurant operations (front-of-house and back-of-house).
Ensure smooth service and high-quality food and beverage standards.
Monitor cleanliness and maintenance of the restaurant.
Manage opening and closing procedures.
Staff Management
Schedule shifts
Supervise employees and conduct performance evaluations.
Foster a positive and productive work setting.
Handle employee issues and disciplinary actions when necessary.
Customer Service
Ensure high levels of customer satisfaction.
Handle customer complaints professionally and efficiently.
Monitor service standards and improve guest experience.
Maintain relationships with regular customers.
Preferred Qualifications
Degree or diploma in Hospitality Management
5 years Experience with restaurant field