Full time

Work From Office

This Position is Currently Open

Department / Category:

Team Lead

Listed on Jul 16, 2025

Work Location:

Bangalore

Job Descritpion of Telecom Engineering & Administration Lead

6 to 8 Years Relevant Experience

We are seeking a highly skilled Telecom Engineering & Administration Lead to oversee and support our telecom infrastructure, with a primary focus on Cisco Unified Contact Center Enterprise (UCCE), Unified Communications (UC) platforms, and other Cisco communication technologies. This role involves leading day-to-day operations, ensuring system performance, and providing strategic technical leadership.

Key Responsibilities:
Lead the administration and optimization of Cisco UCCE and Unified Communications platforms for high availability and performance.
Troubleshoot and manage complex issues across Cisco communication systems, including voice, video, and contact center technologies.
Provide hands-on telecom support for incidents, service requests, and system disruptions.
Collaborate with cross-functional teams (networking, IT support) to resolve telecom-related issues and ensure smooth system integrations.
Manage system upgrades, patches, and routine maintenance for Cisco UCCE/UC platforms.
Create and maintain comprehensive documentation,



including runbooks, architecture diagrams, and troubleshooting guides.
Enforce security policies and ensure compliance with internal and external standards.
Mentor junior team members and promote best practices in telecom engineering and operations.
Monitor system performance and drive capacity planning and optimization strategies.
Stay updated with emerging Cisco technologies and telecom trends to recommend continuous improvements.

Qualifications:
Proven experience managing and supporting Cisco UCCE, CUCM, Unity, and related technologies.
Deep knowledge of voice, video, and contact center systems, especially in Cisco settings.
Solid hands-on experience in telecom system troubleshooting, performance tuning, and monitoring.
Understanding of telecom security protocols and best practices.
Excellent communication, leadership, and team management skills.
Experience with system integration, upgrades, and maintenance in production environments.

Required Skills for Telecom Engineering & Administration Lead Job
Cisco UCCE
Unified Communication
CUCM
Unity
UCCE

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Our Hiring Process
Screening (HR Round)
Technical Round 1
Technical Round 2
Final HR Round

📌 Telecom Engineering & Administration Lead Bengaluru (India)
🏢 Phygital Insights
📍 India