Experience Required: Minimum 1 Year
Location: Mohali
Employment Type: Full time
Job Summary:-
We are seeking a customer-focused and enthusiastic Customer Care Executive to join our US Voice Process team. The ideal candidate should have at least 1 year of experience handling customer interactions in a voice-based customer support setting, preferably supporting US customers. The role involves resolving customer queries, providing excellent service, and ensuring a positive customer experience.
Key Responsibilities
Handle inbound and/or outbound customer calls professionally and efficiently.
Resolve customer inquiries, complaints, and service requests in a timely manner.
Provide accurate information regarding products, services, policies, and procedures.
Maintain high levels of customer satisfaction and service quality.
Meet individual and team performance metrics including quality, productivity, and customer satisfaction targets.
Follow company guidelines, compliance requirements, and customer service standards.
Required Skills & Qualifications
Minimum 1 year of experience in a US Customer Care Voice Process.
Excellent verbal and written communication skills in English.
Neutral accent and strong interpersonal skills.
Ability to handle customer concerns professionally and empathetically.
Basic computer proficiency and familiarity with CRM tools.
Solid problem-solving and multitasking abilities.
Willingness to work in US
Pay: From ₹25,000.00 per month
Benefits:
Provident Fund
Work Location: In person
📌 Customer Care Us Process Sahibzada Ajit Singh Nagar
🏢 Incinque Business Solutions
📍 Sahibzada Ajit Singh Nagar
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