Cluster Manager – Dialysis Operations

Location: India Gujarat (Travel across assigned cluster)

Function: Operations

Span of Control: ~10 Dialysis Centers

About the Role

Responsible for the end-to-end operational, financial, and quality performance of approximately 10 dialysis centers, with full accountability for cluster P&L;, operational excellence, and stakeholder management.

Key Responsibilities

P&L; Ownership

Own cluster P&L; and deliver revenue, EBITDA, and profitability targets.

Drive occupancy, machine utilization, and sessions per machine.

Control manpower, consumables, and operating costs.

Review financial performance and execute turnaround plans.

Support budgeting, forecasting, and business reviews.

Improve billing, collections, inventory, and working capital.

Operations

Lead day-to-day operations across all centers.

Ensure compliance with SOPs and operational standards.

Drive productivity and continuous improvement.

Support recent center commissioning and stabilization.

Quality & Governance

Ensure compliance with clinical protocols and infection control.

Support audits, accreditation, and CAPA.

Partner with Medical Affairs on quality improvement.

People Leadership





Coach Center Managers and operational teams.

Drive performance management, manpower planning, and retention.

Stakeholder Management

Manage hospital relationships.

Coordinate with Finance, HR, Procurement, Projects, and Business Development.

KPIs

Revenue vs Budget

EBITDA vs Budget

Cluster Profitability

Occupancy

Sessions per Machine

Machine Utilization

Consumable Cost per Session

Patient Satisfaction

Audit Compliance

Collection Efficiency

Employee Retention

Qualifications

Bachelor's degree in Healthcare, Hospital Administration, Nursing, Life Sciences, or Allied Health.

MBA/MHA preferred.

Experience

8–10 years of experience in healthcare operations.

Minimum 3 years managing multiple dialysis centers or equivalent.

Dialysis operations experience strongly preferred.

Core Competencies

P&L; Management

Multi-site Operations

Leadership

Operational Excellence

Quality & Governance

Financial Acumen

Stakeholder Management

Analytical Decision-Making

Pay: ₹399,905.51 - ₹826,863.38 per year

Work Location: In person

📌 Cluster Manager – Dialysis Operations Navrangpura
🏢 lords Mark Industries
📍 Navrangpura