Role & Responsibilities

- Own the end-to-end technical design and architecture of Salesforce Service Cloud solutions, translating business requirements into scalable and maintainable technical solutions.

- Lead and mentor a team of Salesforce developers, providing technical guidance, task allocation, and code reviews.

- Design, develop, and customize Salesforce applications using Apex, Lightning Web Components (LWC), and Aura Components.

- Define and enforce development standards, coding best practices, and design patterns.

- Design and manage integrations with external systems using REST APIs, SOAP APIs, JSON, and third-party integrations.

- Implement and customize Salesforce Service Cloud capabilities including Case Management, Omni-Channel, CTI, and Flows.

- Own technical delivery including estimation, sprint planning, risk management, dependency tracking, and release execution.

- Collaborate with architects, business stakeholders, and cross-functional teams to drive solution delivery.

- Ensure application performance, security, scalability, data integrity, and compliance with Salesforce governor limits.

- Lead deployment strategies, technical debt management, production support, and ongoing platform enhancements.

- Support hiring, onboarding, and capability development of Salesforce engineers.

Preferred Candidate Profile





- 8+ years of Salesforce development experience with strong expertise in Salesforce Service Cloud.

- Hands-on experience with Apex Programming, Lightning Web Components (LWC), and Aura Framework.

- Solid experience in designing and implementing REST/SOAP integrations, JSON-based services, and enterprise integration architectures.

- Deep understanding of Salesforce Security Model, Sharing Rules, Roles, Profiles, Permissions, and Data Modeling.

- Proven experience leading Salesforce development teams, conducting code reviews, and mentoring developers.

- Experience owning solution architecture, technical design decisions, and delivery of complex Salesforce implementations.

- Strong knowledge of Agile methodologies, sprint planning, effort estimation, and stakeholder management.

- Excellent communication and problem-solving skills with the ability to interact with both technical and business teams.

Good to Have

- Experience with Service Cloud Voice and Contact Center/CTI implementations.

- Salesforce certifications such as Platform Developer II, Service Cloud Consultant, Application Architect, or System Architect.

- Experience with CI/CD pipelines, release management, DevOps practices, and test automation frameworks.

📌 Lead Salesforce Developer (Chennai)
🏢 Bounteous
📍 Chennai