About Duratuf

nnWe're an industrial safety company in Kolkata, with our own office and warehouse in Dubai

nOur equipment keeps workers secure at 4,142+ customers across 65+ countries — when it works, someone gets to go home to their family.

nWe're on our way to 10,000 protected workplaces by 2035

nn What you'll own

nn• Lead qualification (the core) - screen every inbound enquiry against MOQ, product feasibility

nand customer segment (distributor / EPC / end-user / OEM / government); make correct qualify

n/ reject decisions with minimal supervision; flag junk to the manager same day, never pass it

nforward.

n• Multi-channel inbound - own all inbound touchpoints during working hours: calls, WhatsApp

nBusiness, LiveChat, email and B2B platforms (IndiaMART, TradeIndia) — with zero missed

nenquiries and FRT ≤ 15 minutes.

n• Clean handoff to Sales - transfer every qualified lead with full context: company info, product

ninterest, MOQ fit and conversation history.

n• Outreach & re-engagement - run outreach on unconverted quotations, lapsed leads and

nexisting prospects; pick the right reason, right message and right channel for each objection

n(MOQ too high, price, timing) rather than sending generic follow-ups.

n• CRM hygiene - maintain a live nurturing pipeline in Zoho CRM, every prospect tagged by stage,

n100% data completeness across inbound and outreach, zero pending updates beyond end of

nday.

n• Pipeline reporting - weekly review with the Support Manager: contacts reached, response

nrate, conversion funnel and pipeline value.

nn What we're looking for

nn• Graduate , with 1-2 years in inbound tele-calling, customer support, inside sales or B2B enquiry

nhandling.

n• Empathy first - patience,



warmth and persistence handling repeated enquiries; professional

nphone and chat etiquette; a genuine customer-first mindset.

n• Multitasking under load - able to manage simultaneous calls, chats and CRM updates without

ndropping a touchpoint; quick, accurate, unflustered.

n• Bilingual communication - confident, professional English and Hindi across calls, WhatsApp

nand email; qualifies inbound and initiates outreach with equal ease.

n• Lead-qualification logic - knows when to qualify, when to reject, and when to route to

noutreach instead; handles MOQ, price and product-fit objections without escalating every

ntouchpoint.

n• CRM discipline - comfortable keeping lead status, remarks and follow-ups current in real time;

nfamiliarity with Zoho CRM, Zoho SalesIQ and WhatsApp Business is a strong plus.

n• Nice to have - exposure to PPE / industrial-safety products, B2B trade platforms, or any AI-

nbased lead-nurturing tool.

nn Values fit(non-negotiable)

nn• Integrity - pipeline data, follow-up logs and outreach reports reflect reality; no inflated counts,

nno follow-ups marked done that weren't.

n• Accountability - owns FRT, follow-up completion, qualification accuracy and outreach

nconversion as personal numbers, without being chased.

n• Persistence - pursues long-cycle outreach across multiple touchpoints; nurturing compounds

nover time.

n• Adaptability - adopts new tools and cadences; not tied to fixed scripts or manual-only

nworkflows.

nn Location & basics

nn•Office-first, Kolkata HQ (South City Business Park, Anandapur). Full-time.

n•Office-hours channel coverage expected across all inbound platforms.

n•Everything runs on Zoho One; a paid AI assistant seat for every employee.

📌 Lead Qualification & Outreach (Kolkata)
🏢 Duratuf Products
📍 Kolkata