Lead Partner Operations Specialist - Global Alliances Channels

Location: Chennai | Work Model: On-site

Job Summary

Drive operational excellence and accelerate global partner growth by optimizing our ecosystems lifecycle for our premier AI-Powered Process Automation platform.

Responsibilities

- Own the deal registration lifecycle for global partners, including deal eligibility validation, status monitoring, and escalation to ensure timely approvals, accurate CRM attribution, and program compliance.
- Act as the primary conduit between partner deal submitters, the alliance team, and field sales representatives to facilitate seamless communication, approvals, and conversion to Stage 2 qualification.
- Optimize the partner experience by reviewing existing registration processes to systematically identify bottlenecks, reduce errors, and drive operational efficiency.
- Transform data into actionable insights by generating and analyzing deal registration reports to identify emerging trends and partner performance gaps.
- Provide ad-hoc operational support for global partner initiatives, such as new partner onboarding and long-tail enablement and support.
- Manage day-to-day operations for the local team by setting priorities, mentoring staff, handling escalations, and ensuring deliverable completion.
- Assist Global Alliances leadership with administrative activities, such as expense reports and calendar logistics.

Required Qualifications





- Bachelors degree in Business Administration, Finance, Information Technology, or a related field.
- 3-5+ years of experience in channel operations, sales operations, or deal desk support, with at least 1+ years in a lead, supervisory, or senior coordinator role.
- Demonstrated experience navigating, updating, and maintaining enterprise CRM systems, with a solid proficiency in Salesforce .
- Exceptional verbal and written English communication skills, with a proven ability to interact professionally with diverse global stakeholders.
- Strong organizational skills and Critical Thinking , with the ability to manage multiple tasks independently in a fast-paced environment across different time zones.

Preferred Qualifications

- Prior experience working within a global software-as-a-service (SaaS) or enterprise software environment.
- Knowledge of channel programs, structures, and partner portal management.
- Proficiency with enterprise expense and travel platforms (e.g., Concur) and reporting tools.
- We value experience with enterprise platforms such as Salesforce or ServiceNow , as these skills translate well into our Enterprise-Grade Orchestration

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Lead Partner Operations Specialist - Global Alliances & Channels (Chennai)
🏢 Appian
📍 Chennai