Job Title: LEAD ADMINISTRATOR L2 (CONTRACT)

City: Pune

State/Province: Maharashtra

Posting Start Date: 8/6/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building creative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

For additional information, visit us at www.wipro.com.

Role Purpose: B3 Developer: Hyd, Pune, Bangalore

WO Rate: 190k including markup

Experience: 7+ years - at least 5+ years in CMDB and 2+ years in AI Ops as a mandate The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

Key Responsibilities

- Configure and administer ServiceNow CMDB aligned to CSDM
- Design and maintain CI class models, relationships, lifecycle states, and reconciliation rules
- Implement and operate ServiceNow Discovery and Service Mapping for Tier-1 / critical services
- Configure MID Servers, data sources, and automated CI ingestion
- Build and support integrations using IntegrationHub, APIs, and transform maps
- Implement de-duplication, source-of-truth, and certification controls
- Configure and monitor CMDB Health dashboards (completeness, correctness, compliance)




- Support CMDB use cases for Incident, Change, Problem, ITOM, and AIOps
- Produce technical documentation and support operational handover

Required Skills & Experience

- 4-6+ years of hands-on ServiceNow platform experience
- Strong expertise in:
- CMDB
- Discovery
- Service Mapping
- IntegrationHub / APIs

- Proven experience implementing CSDM
- Experience in banking or regulated environments preferred
- Strong understanding of CI lifecycle, service modelling, and dependency mapping
- ServiceNow certifications (CSA, CIS, CSDM) desirable

Deliverables & Success Measures

- CSDM-aligned CMDB implemented and operational
- 95% CMDB data quality (completeness and accuracy)
- Tier-1 services fully mapped with validated dependencies
- Reduction in manual CMDB updates and incident impact assessment time
- Audit-ready CMDB with defined ownership and certification

Business Outcome These contractors will establish a trusted, automated CMDB foundation enabling:

- Faster and more accurate incident impact analysis
- Improved change risk assessment
- Operational resilience for critical services
- AI-ready service management and AIOps capabilities

Mandatory Skills: ServiceNow CMDB Administration

Experience: 8-10 Years

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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📌 LEAD ADMINISTRATOR(CONTRACT) (India)
🏢 Wipro
📍 India