Our proposition

We have a software + services proposition for the merchant with the goal of optimizing for the merchant's profitability. Our product is an all-in-one software stack that gives merchants everything they need to sell D2C, i.e.

Storefront, Shipping, Marketing integrations, Communication. Our services layer works on top of this software stack to achieve profitability for merchants. Here, we combine 4-key roles in classic e-commerce setup, all

Relevant For Any D2C Brand As Well

- Marketing manager (“top of the funnel”)
- Category manager (“products/merchandising”)
- Product manager (“website/app metrics”)
- Ops manager (“shipping metrics”)

Our services layer measures metrics across all these buckets to optimize and take appropriate actions for merchant’s profitability. Over time, the goal is to productize our services layer - which we believe will move the baseline of what merchants expect from a storefront software.

Team And Scale

We’re at ~$4.5M ARR and had hit profitability earlier in the year. We’ve recently raised series-B from led by Bessemer Venture Partners (who had famously led Series A for Shopify in 2010) with participation from Elevation

Capital, General Catalyst (fka Venture Highway) and Chiratae Ventures.

Founders

- Rishabh Verma
- Harmin Shah

Role Charter

How will this role shape you?

Imagine managing multiple businesses across diverse categories—exciting,

right? As a KAM, you’ll be the single point of contact (SPOC) for these sellers, tackling complex daily challenges while enhancing your skills in communication, interpersonal relations, and coordination. With our rapid growth, you’ll enjoy unparalleled opportunities for personal and professional development.





What You'll Do as a Key Account Manager?

- Strategic Relationship Management

○
- Cultivate and nurture strong partnerships with your assigned accounts, positioning ShopDeck as their trusted ally.

○
- Conduct regular check-ins to proactively address concerns and keep communication flowing.

- Customer Success Excellence

○
- Achieve a ticket closure rate above 90% for your key accounts,

ensuring we meet and exceed service expectations.
- Cross-Functional Collaboration

○
- Work hand-in-hand with internal teams to create a seamless customer experience, resolving issues swiftly and enhancing satisfaction.

○
- Coordinate efforts to meet targeted resolution times for client inquiries.

- Product Adoption

○
- Help brands navigate the e-commerce landscape, guiding them in maximizing their growth on our platform.

○
- Stay in the loop on product updates and share insights with clients to foster engagement.

- Reporting &
- Documentation

○
- Accurately document client interactions in our CRM system,

ensuring clarity and precision in all communications.

What will an ideal candidate look like?

- Experience: You have 1+ years of experience in an MNC, start-up, or

reputable organization; previous e-commerce experience is a plus!
- Education: You hold a degree in Business, Marketing, or a related

field
- MBA candidates are especially welcome.

- Tech-Savvy:



Familiarity with CRM tools (like Salesforce) and

dashboards, plus the ability to communicate technical concepts clearly.
- Customer-Centric: You can anticipate customer needs, proactively

tackle issues, and drive satisfaction.
- Relationship Builder: Excellent interpersonal and communication

skills enable you to forge strong connections with stakeholders.
- Analytical Thinker: You possess strong analytical and

problem-solving skills, turning data insights into actionable strategies.
- Team Player: You thrive in team-oriented environments, working

effectively with Marketing, Operations, Finance, and Design teams.
- Adaptable: You excel in dynamic, fast-paced settings and are ready

for any challenge that comes your way.
- Time Manager: You know how to prioritize your workload and

delegate tasks efficiently. What will you get?
- Attractive Compensation: Enjoy a competitive pay structure that

Combines Fixed And Variable Components, Surpassing What Others In the market offer.

- Comprehensive Medical Coverage: Benefit from robust medical

insurance that prioritizes your health and well-being.
- Unmatched Growth Opportunities: Experience a unique chance to

learn and develop at an extraordinary scale, enhancing your skills and career trajectory.
- Innovative Contributions Welcomed: We value your ideas! Play a

pivotal role in shaping our services and products with your insights and creativity.
- Collaborative Culture: Work closely with senior management and be

involved in strategic decisions, fostering a dynamic and inclusive workplace. Join us and be part of a team that champions innovation and collaboration!

📌 Key Account Manager (India)
🏢 ShopDeck
📍 India