Company: Birlasoft Limited

Experience: 6+ Years

Role Type: Production Support

Primary Skills / Expertise

- Java, Spring, Spring Boot, Microservices

- Job Schedulers: Stonebranch, VisualCron (any scheduler)

- Monitoring Tools: Splunk, New Relic

- PowerShell scripting

- ServiceNow (ticketing & workflow)

Preferred Skills / Secondary Expertise

- Oracle

- MySQL

- SQL Server

- ORM tools (e.g., Hibernate)

Role & Responsibilities

- Provide hands-on production support for Java-based microservices applications.

- Work with job schedulers, monitoring tools, and ticketing systems to ensure smooth production operations.

- Support applications deployed in Pivotal Cloud Foundry (PCF) environments.

- Perform deep-dive troubleshooting, debugging, and root cause analysis for production issues.

- Manage B2B production support activities including:

- Data monitoring

- Error analysis

- Client communication (email & phone)

- Investigating issues from process/job failures





- Work within an offshore production monitoring model and coordinate with cross-functional teams.

- Take complete ownership of issues till closure and set proper customer expectations.

- Provide mentoring and guidance to junior team members.

- Participate in Kanban / ticket-based delivery models.

- Prepare technical reports, presentations, and communicate resolutions clearly.

Technical Requirements

- Minimum 6+ years of hands-on production support experience in Java Web / Enterprise projects.

- Strong skills in Java, Spring, Spring Boot, Microservices.

- Experience in monitoring, alerting, and application health checks using tools like Splunk/Current Relic.

- Experience troubleshooting connectivity, deployment, environment, and scalability issues.

- Good knowledge of SQL queries, database connectivity, and ORM tools.

- Strong analytical, debugging, and problem-solving skills.

- Excellent verbal and written communication skills.

📌 Java Production Support (Pune)
🏢 TalentOla
📍 Pune