Urgently Hiring Dialer Executive Department: Operations / IT Support Location: [Taratala, Brace Bridge] Employment Type: Full time Experience: 2–5 years in a call centre / BPO environment Job Summary We are looking for a skilled Dialer Executive with hands-on experience in VICIdial and GoAutoDial to manage, configure, and support outbound and inbound dialer operations. The ideal candidate should have experience handling call centre campaigns, setting up DID numbers, configuring dialer systems, and troubleshooting connectivity and firewall-related issues. The candidate must be comfortable working in a 24×7 call centre environment and open to all shifts.

Key Responsibilities Configure, manage, and maintain VICIdial and GoAutoDial systems.

Set up and manage outbound and inbound dialer campaigns.

Configure campaign settings, dialing modes, agent logins, call routing, and campaign parameters.

Set up and manage DID numbers for inbound calling and campaign requirements.

Configure and troubleshoot SIP trunks, extensions, and call routing.

Monitor dialer performance, call connectivity, agent availability, and campaign operations.

Troubleshoot issues related to call drops, one-way audio, registration failures, and call connectivity.

Work with Fortinet Firewall for relevant network configuration, troubleshooting, and connectivity requirements.

Coordinate with telecom providers and internal IT teams for dialer and network-related issues.

Support the launch, modification, and closure of campaigns.

Monitor system health and ensure smooth day-to-day dialer operations.

Maintain campaign configurations, system documentation, and operational reports.





Provide technical support to operations teams and resolve issues within agreed timelines.

Ensure compliance with internal call centre processes and security standards.

Required Skills &

Experience 2–5 years of hands-on experience as a Dialer Executive / Dialer Administrator / Dialer Support Executive in a call centre or BPO.

Strong working knowledge of VICIdial and GoAutoDial.

Experience setting up and managing outbound and inbound campaigns.

Practical experience with DID number setup and management.

Knowledge of SIP, VoIP, extensions, call routing, and dialer connectivity.

Working knowledge of Fortinet Firewall and basic network troubleshooting.

Experience troubleshooting dialer-related technical issues.

Good understanding of call centre operations and campaign requirements.

Ability to work independently and coordinate with multiple teams.

Good communication, problem-solving, and analytical skills.

Preferred Qualifications Diploma / Graduate in IT, Computer Science, or a related field.

Experience supporting 24×7 international call centre operations.

Knowledge of Linux-based dialer environments.

Familiarity with telecom providers, SIP trunking, and VoIP infrastructure.

Shift

Requirement Must be willing to work in all shifts, including rotational shifts, night shifts, weekends, and public holidays, as required by business operations. Ideal Candidate A technically strong and operations-oriented professional who can independently manage dialer systems, support inbound and outbound campaigns, troubleshoot connectivity issues, and ensure uninterrupted call centre operations. Interested candidates can Email CV at [email protected] Or WhatsApp CV at (phone hidden)

📌 IT Support Executive (Kolkata)
🏢 Bello Vista Technologies Private
📍 Kolkata