Position

IT Support Engineer – Level 1 Location:

Gandhinagar, Gujarat | Work From Office Shift:

US Shift Experience

0–3 Years Employment Type:

Full time Industry:

IT Services & Support Department:

IT / Technical Support About the Role GrowQ is looking for an

IT Support Engineer – Level 1

to provide technical assistance and first-level support to US-based clients and internal users. The ideal candidate should have strong troubleshooting and communication skills, a customer-focused approach, and a willingness to learn and grow in a US IT support environment. Key Responsibilities

Provide Level 1 technical support through phone, email, chat, and remote support tools . Troubleshoot issues related to

Windows 10/11, Microsoft 365, Outlook, networking, hardware, and user access . Perform password resets, account unlocks, and basic Active Directory/user management . Troubleshoot VPN, RDP, printers, peripherals, and basic connectivity issues. Create, update, prioritize, and close support tickets with accurate documentation. Follow troubleshooting procedures and maintain proper records of resolutions. Monitor tickets based on priority, urgency, and business impact . Escalate complex or unresolved issues to the appropriate Level 2/Level 3 teams. Ensure timely resolution while maintaining a high level of customer service and client satisfaction . Follow IT support processes, security guidelines, and established SLAs.

Required Skills & Qualifications

0–3 years of experience in





IT Support, Helpdesk, Desktop Support, or Technical Support . Basic to intermediate knowledge of: Windows 10/11 Microsoft 365 Outlook Active Directory Networking fundamentals VPN & RDP Printers and hardware troubleshooting Strong problem-solving and analytical skills . Good verbal and written communication skills. Ability to communicate confidently with

US-based clients . Ability to work independently and handle multiple support requests. Willingness to work in a

US Shift / night shift environment . Preferred / Good to Have

Basic knowledge of

PowerShell . Exposure to

Microsoft Entra ID / Azure AD . Experience with ticketing/helpdesk tools . Understanding of

ITIL practices . MSP (Managed Service Provider) experience is a plus. Relevant IT certifications such as

CompTIA A+, Network+, or Microsoft certifications are an advantage. Key Competencies

Customer Service Orientation Technical Troubleshooting Problem Solving Communication Skills Ticket & Time Management Attention to Detail Teamwork & Collaboration Learning Agility What GrowQ Offers

Opportunity to work with

US-based clients . Exposure to a professional

US IT support environment . Learning and professional development opportunities. Collaborative and performance-driven work culture. Opportunities to enhance technical and customer-support skills. How to Apply Interested candidates can share their updated resume at: [email protected]

📌 IT Support Engineer (Level 1) (Ahmedabad)
🏢 Growq
📍 Ahmedabad