Executive IT Support Specialist CEO Office

Job Title: Executive IT Support Specialist – CEO Office

Department: Information Technology

Experience: 2–5 Years

Location:

Employment Type: Full Time

Industry: IT / Accounting & Outsourcing / Professional Services

Job Summary

We are looking for a technically strong and highly responsive Executive IT Support Specialist to provide dedicated IT support to the CEO.

The candidate will be responsible for managing, troubleshooting and maintaining the CEO's complete technology environment, including laptops, smartphones, iPad, reMarkable devices, monitors, printers, Wi-Fi, peripherals, business applications, software subscriptions and technology services.

The role requires strong ownership, excellent troubleshooting skills, attention to detail, discretion and the ability to provide prompt support for executive-level technology requirements.

Key Responsibilities

- Provide dedicated day-to-day IT support to the CEO.
- Troubleshoot and manage Windows laptops, Microsoft Surface, smartphones, iPad/iPad Pro and reMarkable devices.
- Configure and troubleshoot Microsoft 365, Outlook, Teams, OneDrive, SharePoint, Word, Excel and PowerPoint.
- Install, configure and troubleshoot approved business applications and software.
- Manage device setup, migration, synchronization, updates and upgrades.
- Troubleshoot monitors, docking stations, keyboards, mice, chargers, adapters, Bluetooth devices and other peripherals.
- Configure and troubleshoot printers, scanners and multifunction devices.
- Troubleshoot Wi-Fi, Internet, VPN, hotspot, Bluetooth and other connectivity-related issues.
- Provide support for Teams meetings, presentations, video conferencing, displays, audio/video equipment and meeting-room technology.
- Coordinate with central IT teams for issues involving Microsoft 365, Entra ID, Intune, networking, cybersecurity, firewall, VPN and other enterprise infrastructure.
- Coordinate with OEMs, software vendors, service providers and warranty providers for hardware/software issues.

IT Asset, Inventory & Subscription Management

- Maintain a complete and up-to-date inventory of all hardware and software assigned to or used by the CEO.
- Maintain records of laptops, mobile phones, tablets, reMarkable devices, monitors, printers, docking stations, accessories, chargers, adapters and other IT equipment.




- Maintain records of serial numbers, asset IDs, purchase dates, vendors, warranty periods and service contracts.
- Track manufacturer warranties, extended warranties, accidental-damage protection plans, AMC/service contracts and other hardware support arrangements.
- Maintain an inventory of all software licenses, subscriptions, applications and technology services used by the CEO.
- Track subscription start dates, expiry dates, renewal dates, billing cycles, license quantities and associated vendors.
- Maintain a centralized renewal calendar for software subscriptions, warranties, service contracts and other technology services.
- Provide advance reminders before any subscription, warranty, protection plan or service contract is due for renewal.
- Verify actual usage, requirement, pricing, available alternatives and current terms before initiating or recommending any renewal.
- Confirm with the CEO/business owner whether a subscription or service is still required before renewal.
- Identify unused, duplicate or unnecessary subscriptions and highlight them for review.
- Coordinate with vendors for renewal quotations, upgrades, downgrades, cancellation or replacement where required.
- Ensure no subscription, warranty or critical service expires unexpectedly due to missed renewal dates.
- Maintain proper records of renewal approvals, invoices, licenses and related documentation.

Proactive IT Support

- Periodically review the condition, performance and suitability of CEO devices.
- Ensure devices and required accessories are available and operational.
- Monitor upcoming hardware warranty and protection-plan expirations.
- Monitor upcoming software and service subscription renewals.
- Recommend replacement or upgrade of hardware/software when technically or operationally justified.
- Maintain appropriate readiness of backup devices, chargers, adapters and other essential accessories.

Required Technical Skills





- Strong troubleshooting skills in Windows 10/11.
- Good knowledge of Microsoft 365 applications.
- Strong knowledge of Outlook and Microsoft Teams.
- Experience with iOS/iPadOS and Android/Samsung devices.
- Experience with Microsoft Surface or similar business laptops.
- Experience with device configuration, migration and data transfer.
- Printer and scanner troubleshooting.
- Monitor, docking station and peripheral troubleshooting.
- Basic networking and Wi-Fi troubleshooting.
- Bluetooth and wireless-device troubleshooting.
- Basic understanding of IT security and enterprise IT policies.
- Good knowledge of hardware asset and software license/subscription management.

Preferred Experience

- Experience providing Executive / VIP / C-Level IT Support.
- Experience supporting CEOs, Directors, Senior Management or other executives.
- Experience working with Microsoft 365 environments.
- Experience with Intune/MDM-managed devices.
- Experience supporting Samsung, Apple, Microsoft Surface and reMarkable devices.
- Experience managing software subscriptions, warranties and IT assets.
- Experience coordinating with hardware/software vendors.

Candidate Profile The ideal candidate should be:

- Technically strong with excellent troubleshooting ability.
- Highly responsive and service-oriented.
- Capable of working independently with minimal supervision.
- Comfortable handling urgent executive-level IT requirements.
- Organized and detail-oriented.
- Strong in communication and follow-up.
- Professional, discreet and trustworthy.
- Able to explain technical issues clearly to non-technical users.
- Solid in ownership and problem resolution.
- Proactive in identifying upcoming renewals, expirations and technology requirements.

Key Skills Executive IT Support | VIP Support | C-Level Support | CEO Support | Desktop Support | Windows 10/11 | Microsoft 365 | Outlook | Microsoft Teams | OneDrive | SharePoint | Intune | Microsoft Entra ID | iPad | iOS | Android | Samsung | Microsoft Surface | reMarkable | Laptop Support | Printer Support | Wi-Fi | Networking | VPN | Hardware Troubleshooting | Software Troubleshooting | IT Asset Management | Software License Management | Subscription Management | Warranty Management | Renewal Management | Vendor Management | Inventory Management | Video Conferencing

📌 IT Support Assistant To President (Noida)
🏢 Sand Martin Consultants
📍 Noida