Company Description People Foundry is a career and talent platform designed to make discovering the right opportunity easier and more accessible. It connects professionals, companies, and roles in one place, enabling individuals to explore positions by location, industry, and experience level and apply directly.

Professionals can access practical career resources while businesses use the platform to reach relevant talent and strengthen their pipelines. Guided by the belief that growth opportunities should not depend solely on personal networks or time spent searching, People Foundry focuses on helping individuals find the right opportunity and build meaningful careers.

Role Description The IT Operations Analyst is a full-time, on-site role based in Delhi, India. This role is responsible for monitoring and maintaining IT systems and infrastructure, including daily checks on network performance, system availability, and security alerts.

The analyst will provide technical support to internal users, diagnose and resolve hardware, software, and connectivity issues, and escalate complex problems when necessary. They will assist in implementing operational procedures, documenting incidents and resolutions, and supporting system upgrades and deployments.



The role also involves collaborating with cross-functional teams to improve IT processes, ensure compliance with company standards, and contribute to continuous improvement of overall IT operations.

Qualifications

- Candidates should possess strong IT Operations and Information Technology skills to support and maintain systems and infrastructure.
- Candidates should possess solid Technical Support and Troubleshooting skills to resolve user issues and system incidents efficiently.
- Candidates should possess robust Analytical Skills to interpret data, identify patterns, and propose practical improvements to IT processes.
- Working knowledge of network and server environments, operating systems (e.g., Windows, Linux), and common enterprise applications.
- Experience with IT ticketing tools, incident management, and basic ITIL concepts is beneficial.
- Ability to communicate clearly with technical and non-technical stakeholders and document procedures and incident reports accurately.
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Prior experience in an IT operations, help desk, or technical support role is preferred.

📌 IT Operations Analyst (Delhi)
🏢 People Foundry
📍 Delhi