Good working knowledge on Intune, Application Deployment and Updating, Autopilot, OS Installation and Updating and Device Enrollment
Valuable-to-Have
Good Communication, Problem-solving and documentation skills
SN
Responsibility of / Expectations from the Role
1
Endpoint Management (Workspace One / Microsoft Intune) – Expert level knowledge Planning Implementation & Troubleshooting for Windows, Android, iOS and Apple Mac devices.
2
Expert level knowledge on Apple Device Enrollment (ADE) and Android Enterprise Device Enrollment.
3
Logging and tracking EUC Device asset data.
4
Mobile device enrolment and removal in MDM system Logging tickets with MDM OEM for any product issues and coordination till resolution. Coordination with Mobile device vendor in case of any device related issue. Troubleshooting issues related MDM agent on mobile device. Periodical review of tickets
5
Provide Tier 2 support for Messaging server related issues as required. • Messaging Server & Client: Working knowledge of Outlook, troubleshoot NDR s, Analyze the message header,
Delegate permission, recovering deleted items, Outlook rules n Free/busy.
6
Application Packaging and deployment for Apple Mac devices – Good understanding in implementation & troubleshooting.
7
Expert level knowledge on preparing custom scripts for Mac devices and deploying same via Microsoft Intune
8
Expert level knowledge on Microsoft Intune Endpoint Analytics and Advanced Endpoint Analytics.
9
Maintain security, backup, and redundancy strategies.
10
Understand System Hardware and its workings in detail.
11
Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks.
12
Expert in understanding system performance parameters.
13
Able to identify and fix system performance issues or provide root cause to respective teams.
14
Autopilot and AP Pre-provisioning setup experience.
15
Ability to remotely delete or wipe Mobile Devices and delete specific files including the ability to wipe only Customer data and leave the Authorized User data intact.