Company Description PPStack is a global EdTech brand focused on reimagining the future of education by empowering students, professionals, and organizations with industry-relevant skills for the digital era. The company combines artificial intelligence, advanced technology, and cutting-edge teaching methods to make learning smarter, faster, and more impactful. PPStack delivers future-ready solutions through AI-powered learning platforms, crash courses, bootcamps, corporate training, and career acceleration programs.

Its ecosystem also includes career coaching, digital branding, technology consulting, and e-learning platform development to help learners and organizations innovate and grow. Trusted by learners worldwide, PPStack is committed to bridging the gap between education and industry so careers can thrive.

Role Description The Intern Customer Support role is a full-time remote position focused on assisting learners and clients who engage with PPStack’s digital education and career solutions. Day-to-day responsibilities include responding to customer inquiries via email, chat, and other support channels, guiding users through platform features, and resolving basic technical or account-related issues. The intern will document common questions,



escalate complex technical problems, and collaborate with internal teams to improve the overall support experience.

They will help track customer feedback, contribute to FAQs and support resources, and ensure high levels of customer satisfaction and service consistency across different time zones.

Qualifications

- Ability to provide effective customer support, with a focus on customer satisfaction and service quality.
- Strong interpersonal skills to communicate clearly, empathetically, and professionally with diverse learners and clients.
- Basic technical support capabilities, including troubleshooting common platform, account, or access issues.
- Analytical skills to understand user problems, identify patterns, and suggest improvements to support processes.
- Good written and verbal communication skills in English and comfort using online support tools and collaboration platforms.
- Interest in EdTech, digital learning, or career development; prior experience in customer-facing roles is a plus but not required.
- Ability to work independently in a remote environment, manage time effectively, and adapt to a fast-paced, global team.

📌 Intern Customer Support (India)
🏢 PPStack
📍 India