Group Company: AU Small Finance Bank Limited

Designation: Intern

Office Location

Position description: #Position description#

Primary Responsibilities: #Primary Responsibilities#

Additional Responsibilities: #Additional Responsibilities#

Reporting Team

- Reporting Designation: #Reporting Designation#
- Reporting Department: #Reporting Department#

Educational Qualifications Preferred #Education and Experience#

- Category: #Category#
- Field specialization: #Field specialization#
- Degree: #Degree#
- Academic score: #Academic score#
- Institution tier: #Institution tier#

Required Certification/s: #Required Certification/s# Required Training/s: #Required Training/s#

Required Work Experience

- Industry: #Industry#
- Role: #Role#
- Years of experience: #Years of experience#

Job Brief:- Join AU Small Finance Bank Limited as a Sales and Service Intern, where you will gain hands-on experience in the financial services sector by supporting the sales and customer service teams. This role offers a unique opportunity to understand banking products, customer relationship management, and sales strategies within a dynamic and customer-centric environment. You will assist in driving customer engagement, learning about financial products, and contributing to the bank's mission of providing inclusive financial solutions to diverse customer segments. Responsibilities:-

- Assist the sales team in identifying potential customers and generating leads through market research and outreach activities.
- Support customer service operations by addressing client inquiries, resolving basic issues, and ensuring a positive customer experience.
- Collaborate with team members to prepare sales presentations, product demonstrations, and promotional materials.
- Maintain accurate records of customer interactions, sales activities, and service requests using CRM tools.
- Participate in training sessions to understand the bank’s financial products, services, and compliance requirements.




- Analyze customer feedback and market trends to provide insights that help improve sales strategies and service delivery.
- Coordinate with various departments to facilitate smooth onboarding of new customers and timely resolution of service requests.
- Assist in organizing and executing customer engagement events and campaigns to enhance brand visibility and customer loyalty.
- Support the preparation of sales reports and performance metrics for review by senior management.
- Ensure adherence to regulatory guidelines and internal policies while handling customer data and transactions.

Skill:-

- Lead Generation
- Customer Relationship Management (CRM)
- Financial Product Knowledge
- Sales Support
- Customer Service
- Market Research
- Data Entry and Record Keeping
- Communication Skills
- Team Collaboration
- Analytical Thinking
- Event Coordination
- Regulatory Compliance Awareness

Preferred Qualifications:-

- Currently pursuing or recently completed a degree in Business Administration, Finance, Marketing, or a related field.
- Basic understanding of banking products, financial services, and customer relationship management.
- Strong communication and interpersonal skills with a customer-focused approach.
- Proficiency in MS Office applications and familiarity with CRM software is an advantage.
- Ability to work collaboratively in a team environment and manage multiple tasks efficiently.
- Demonstrated analytical skills and attention to detail.
- Eagerness to learn and adapt in a fast-paced financial services setting.

Key Performance Indicators: #Key Performance Indicators# Required Competencies: #Required Competencies#

Required Knowledge: #Required Knowledge#

Required Skills: #Required Skills#

Required Abilities

- Physical: #Physical#
- Other: #Other#

Work Environment Details: #Work Environment Details#

Specific Requirements

- Travel: #Travel#
- Vehicle: #Vehicle#
- Work Permit: #Work Permit#

Other Details

- Pay Rate: #Pay Rate#
- Contract Types: #Contract Types#
- Time Constraints: #Time Constraints#
- Compliance Related: #Compliance Related#
- Union Affiliation: #Union Affiliation#

📌 Intern (Gangapur)
🏢 AU Small Finance Bank
📍 Gangapur