We’re Hiring! Join a Purpose-Driven Team /n /n At iDare, we are more than just a company—we are a movement. Our mission is to empower individuals to recognize, prevent, cope with, and fight against abuse.

As India's first holistic and intersectional mobile application, we prioritize creating a safe, supportive environment where healing and wellness can thrive. /n /n We’re seeking a self-motivated, compassionate CRM Lead to independently manage the CRM lifecycle and empower the telemarketing team to proactively engage customers through expert guidance and mentoring. /n /n Responsibilities: /n 1.CRM & Funnel Ownership /n /n

- Own and manage the complete lead funnel: inquiry → engagement → scheduling → conversion → follow-up

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- Define and track funnel stages, SLAs, and response benchmarks

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- Ensure consistent handling of leads across services

/n /n 2.Lead Performance & Analytics /n /n

- Track lead sources (Meta, Google, website, partnerships, referrals, events)

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- Analyse conversion rates, drop-offs, and response timelines

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- Share regular reports and insights with marketing and leadership

/n /n 3.Team Leadership & Coordination /n /n

- Manage and coach the Response & Engagement team

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- Set call/chat quality standards, scripts, and follow-up protocols

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- Coordinate with therapists, counsellors, legal experts, marketing and operations teams

/n /n 4.CRM Systems & Data Governance /n /n

- Ensure accurate lead tagging, segmentation, and documentation

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- Work with CRM Admin/Tech to maintain automations and integrations

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- Maintain clean, compliant, and reliable CRM data

/n /n 5.CRM Process Improvement /n /n





- Identify gaps in lead handling and user experience

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- Implement automation, re-engagement flows, and process optimisations

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- Support scaling of lead volume without compromising quality

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- Regular quality checks of the response team & monitoring

/n /n /n Requirements: /n /n

- Bachelor/master's degree in marketing or a related field; CRM certifications are valued.

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- 4–6 years of experience in CRM, sales operations, customer success, or lead management. preferably in service sector

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- Proficiency with CRM tools and platforms; strong data hygiene and governance practices.

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- Data-driven mindset paired with empathetic, customer-focused communication.

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- Excellent written and verbal communication; proven ability to collaborate cross-functionally.

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- Hands-on experience in team leadership, mentoring, and coaching.

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- Demonstrated leadership, problem-solving, and decision-making abilities in fast-paced environments.

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- Proactive, adaptable, and solutions-focused with a strong sense of ownership and accountability.

/n /n /n Why Join Us: /n /n

- Opportunity to work in a dynamic and innovative environment.

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- Competitive salary and perks package.

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- Room for growth and professional development.

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- Joining a team dedicated to making a positive difference in society, where you'll have the chance to pioneer innovative solutions in addressing and combating abuse.

/n /n /n If you're looking to be part of something meaningful, to work in a supportive and inclusive environment, and to make a tangible impact on society, then iDare is the place for you. Join us in our mission to build a safer and healthier world for all. /n

📌 Inside Sales Team Lead (Bengaluru)
🏢 iDare - Support, Safety and Wellness
📍 Bengaluru