WHO ARE WE? CONNECTING PEOPLE AND WORK TrueBlue (NYSE: TBI) is a leading staffing, recruiting, and workforce management company. The company fills individual positions on demand, staffs entire facilities, and manages outsourced recruiting processes and staffing vendor programs for a wide variety of clients.

The company's specialized workforce solutions meet clients' needs for a reliable, effective workforce in a wide variety of industries including-- construction, energy, manufacturing, financial services, pharmaceuticals, transportation, aviation, and energy. TrueBlue assigns as many as 100,000 people to work each day, drawing from a database of hundreds of thousands of candidates, and places more than 250,000 people in permanent positions each year. ROLE This position provides support to end users on a variety of issues.

Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personal requests for technical support. Documents, tracks and monitors issues to ensure a timey resolution.

ESSENTIAL DUTIES &

RESPONSIBILITIES - Provide technical assistance and support for incoming queries/calls and issues related to computer systems and software - Identify and diagnose issues and problems - Categorize and record reported queries and provide solutions - Support problem identification - Advise users on appropriate course of action - Monitor issues from start to resolution - Escalate, if needed,



unresolved problems to a higher level of support - Provide essential online security advice and support - Managing one or more customer service - Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services - Receives and handles requests for service, following agreed procedures - Promptly allocates calls as appropriate - Logs incidents and service requests and maintains relevant records - Maintain technical documentation on Help Desk tickets, including tracking requests and documenting resolutions - Identifies and classifies incident types and service interruptions - Records incidents cataloging them by symptom and resolution - During change, acts systematically to respond today by day operational needs and react to them, avoiding 5 service disruptions and maintaining coherence to (SLA) and information security requirements - Type at least 45 WPM - Proficient in basic troubleshooting - Good grasp of Current Operating System functionality - Proficient with Microsoft products SKILLS and QUALIFICATIONS:

- Excellent Communication & Customer handling Skills - ITIL process knowledge - Well versed with Service Now ticketing tool - Willing to learn - Adhere to TB ITSD guidelines - Good hands-on Hardware Troubleshooting-Printers, phones, network, desktop setups, etc.
- 1 Years of experience in the similar role

📌 Infrastructure & Hardware Specialist I (Hisar)
🏢 TrueBlue India
📍 Hisar