08 Sep
|
Artech
|
Bengaluru
Job Title: IT Service Desk Analyst Experience: 6 months – 2 Years Location: Bangalore / Hyderabad Shift: Rotational Shifts Cab Facility: Available Key Requirements - Solid knowledge of computer hardware, software, applications, operating systems, and basic networking.
- Excellent communication and customer service skills.
- ITIL certification preferred.
- Experience in Incident Management, Service Requests, troubleshooting, ticketing, and SLA adherence.
- Ability to resolve issues remotely and escalate complex incidents when required.
Experience with knowledge base and ticket documentation.
📌 Information Technology Support Specialist (Bengaluru)
🏢 Artech
📍 Bengaluru