LMS Administrator & Support Specialist Department: Learning & Platform Operations Experience: 4–6 years Employment Type: Full-time 1.

Role Summary We are looking for an experienced Moodle LMS Administrator & Support Specialist to configure, maintain, and support our learning platform. The ideal candidate combines hands-on Moodle knowledge with PHP familiarity, strong troubleshooting ability, and reporting skills using Power BI. The role involves day-to-day platform administration, resolving user issues through a ticketing system, and coordinating with technical and business teams to ensure a smooth learning experience. 2.

Experience & Eligibility - 4–6 years of relevant experience in LMS administration, platform support, or a similar technical role.

- Bachelor’s degree in computer science, IT, or a related field (or equivalent practical experience). 3.

Required Skills - Basic Moodle features — practical knowledge of courses, users, roles, enrollments, activities, and site administration settings.

- PHP knowledge — ability to read, understand, and make basic modifications to PHP code, and work with Moodle plugins/customizations.
- Power BI basics — building simple dashboards and reports, connecting data sources, and visualizing learning data.
- Language skills — good communication in English and at least one additional language (e.G., Hindi or a regional language) to support diverse users.
- Troubleshooting skills — robust analytical ability to diagnose and resolve platform, access, and configuration issues.
- Ticketing system knowledge — experience managing,



tracking, and resolving user requests through a helpdesk/ticketing tool (e.G., Jira, Freshdesk, Zendesk).
- Good to Have - Exposure to SCORM standards, SSO configuration, and LMS integrations.
- Familiarity with HTML/CSS, MySQL, or basic server administration.
- Experience in enterprise or corporate training environments.

Key Responsibilities 5.

Platform

Administration - Configure and manage courses, categories, users, roles, and enrollments in Moodle.

- Maintain site settings, plugins, and platform updates.
- Upload and manage learning content and activities. 6.

Technical

Support & Troubleshooting - Diagnosing and resolve platform, login, access, and configuration issues.

- Make basic PHP-level fixes and coordinate with developers for complex changes.
- Test new features and validate fixes before deployment.
- Ticketing & Issue Management - Log, track, prioritize, and resolve user requests through the ticketing system.
- Maintain clear records and timely updates on ticket status.
- Escalate unresolved or critical issues to the appropriate teams.
- Reporting & Analytics - Build and maintain reports and dashboards in Power BI.
- Generate learner-wise, course-wise, and completion reports.
- Validate data accuracy before sharing with stakeholders.
- Coordination & Documentation - Work with content, technical, and business teams to meet configuration requirements.
- Maintain documentation for configurations, fixes, and standard procedures.
- Support continuous improvement based on user feedback.

📌 Information Technology Support Engineer (Unnao)
🏢 HCLTech
📍 Unnao