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nPosition: Technical Support Executive – International Voice Process

nLocation: Bangalore

nExperience: 6 Month–2 Years

nCTC-Upto-3.5L Fixed

nEmployment Type: Full time

nShift: Rotational / Night Shifts

nWork Mode: Work from Office

nJob Summary

nWe are looking for a customer-focused Technical Support Executive to handle technical queries from international customers through voice calls. The role requires strong English communication, technical troubleshooting skills, and the ability to provide step-by-step solutions while maintaining customer satisfaction.

nKey Responsibilities

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- Handle inbound/outbound calls from international customers.
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- Troubleshoot and resolve hardware,



software, OS, application, internet and connectivity issues.
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- Provide clear, step-by-step technical assistance over the phone.
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- Diagnose customer issues and provide appropriate resolutions.
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- Troubleshoot basic Windows, networking, IP configuration, BIOS and printer-related issues.
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- Follow defined troubleshooting procedures, SOPs and escalation guidelines.
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- Escalate complex technical issues to the appropriate support team.
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- Maintain accurate records of customer interactions, issues and resolutions in CRM/ticketing tools.
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- Maintain required quality, productivity, SLA and customer satisfaction standards.
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📌 Information Technology Service Desk (Bengaluru)
🏢 Artech
📍 Bengaluru