If you are Intersted , please fill this form: -https://docs.google.com/forms/d/e/1FAIpQLSdrr1iAlbWgkrzfIiW4P13TGym9izzBFKZAa6QkgBbIycDi2w/viewform?usp=publish-editor Position: Technical Support Executive – International Voice Process Location: Bangalore Experience: 6 Month–2 Years CTC-Upto-3.5L Fixed Employment Type: Full-Time Shift: Rotational / Night Shifts Work Mode: Work from Office Job Summary We are looking for a customer-focused Technical Support Executive to handle technical queries from international customers through voice calls. The role requires strong English communication, technical troubleshooting skills, and the ability to provide step-by-step solutions while maintaining customer satisfaction.

Key Responsibilities - Handle inbound/outbound calls from international customers.

- Troubleshoot and resolve hardware, software, OS,



application, internet and connectivity issues.
- Provide transparent, step-by-step technical assistance over the phone.
- Diagnose customer issues and provide appropriate resolutions.
- Troubleshoot basic Windows, networking, IP configuration, BIOS and printer-related issues.
- Follow defined troubleshooting procedures, SOPs and escalation guidelines.
- Escalate complex technical issues to the appropriate support team.
- Maintain accurate records of customer interactions, issues and resolutions in CRM/ticketing tools.
- Maintain required quality, productivity, SLA and customer satisfaction standards.

📌 Information Technology Service Desk (Bengaluru)
🏢 Artech
📍 Bengaluru