Working Hours: 1:00 PM (Afternoon) to 10:00 PM (Night)
Employment Type: Full-Time
Job Summary :
We are looking for an experienced Inbound Call Center Agent to handle incoming customer calls.
Communication Language Tamil & English Must, Malayalam & Hindi (Optional).
Role & responsibilities :
- Handle inbound customer calls professionally and efficiently.
- Understand customer queries, requirements, and concerns.
- Provide accurate information and appropriate solutions.
- Resolve customer issues or escalate them to the relevant team when required.
- Maintain proper records of customer interactions and follow-ups.
- Follow up with customers when necessary.
- Maintain a polite, skilled, and customer-focused approach.
- Meet defined service quality and response-time standards.
- Coordinate with internal teams to resolve customer issues.
- Ensure all customer interactions are handled according to company processes.
Preferred candidate profile :
- Must have excellent communication skills to speak in Tamil.
- Good communication skills in English.
- Knowledge of Malayalam and Hindi is an added advantage / preferred.
- Ability to handle customers patiently and professionally.
- Basic computer knowledge and ability to work with web-based applications.
- Comfortable working independently in a remote environment.
- Should have a personal laptop suitable for work.
- Reliable internet connection is required
Working Conditions :
- Complete Remote Work
- Working hours: 1:00 PM to 10:00 PM
- Two shifts will be operated within the designated working hours.
- Candidates must be available during their assigned shift.
- Own laptop and stable internet connection are mandatory.
Preferred Candidate : Candidates with experience in customer support, inbound call centers, BPO, SaaS support, service coordination, or customer relationship management will be preferred.