About the Role – Implementation Specialist

As an Implementation Specialist, you will be responsible for managing end-to-end implementation of our GST products. The role involves understanding client requirements, coordinating product configuration and integrations, conducting product demonstrations, and training, and ensuring successful implementation and post-go-live support.

Key Responsibilities

- Manage end-to-end implementation of GST products.
- Understand client requirements and coordinate product configuration and deployment.
- Support ERP/API integrations in collaboration with internal technical teams.
- Conduct product demonstrations, user training, and post-implementation support.
- Guide clients on GST compliance and return filing processes.
- Coordinate with Product, Engineering, Finance, and Compliance teams.
- Track project timelines, documentation, risks,



and client issues.
- Act as a key point of contact for clients throughout the implementation lifecycle.
- Ensure a high level of customer satisfaction and successful project delivery.
- Visit client locations as required.

Key Skills & Experience

- Solid client-facing and communication skills.
- Hands-on experience in GST return filing and/or indirect taxation.
- Understanding of APIs, ERP integrations, or software implementation.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple stakeholders and projects effectively.
- Customer-focused approach with strong ownership and execution skills.
- Willingness to travel as required.

📌 Implementation Specialist (Ahmedabad)
🏢 Cygnet.One
📍 Ahmedabad