Renewal Management – Responsibilities Outline

1. End‑to‑End Renewal Ownership

- Own the full renewal lifecycle for all assigned customers from identification through execution and invoicing
- Ensure timely, accurate, and compliant renewals across subscriptions, licenses, and agreements
- Maintain renewal discipline to protect recurring revenue, continuity, and predictability

1. Renewal Pipeline & Forecast Management

- Maintain a rolling renewal pipeline with transparent visibility into timing, value, and risk
- Align renewal close dates with contract and subscription terms
- Support revenue forecasting and retention reporting in partnership with Sales Ops and Finance

1. Cross‑Functional Coordination

- Partner closely with Sales, Finance, and Sales Operations to execute renewals efficiently
- Coordinate with Account Managers on customer communication, pricing, and contract alignment
- Escalate renewal risks, exceptions, or delays to leadership as needed

1. Subscription & Licensing Management

- Manage renewals across:
- CSP subscriptions
- HSO IP subscriptions
- ISV licenses
- On‑premise products (e.g., GP, Business Central)

- Validate renewal terms, quantities, pricing, and product alignment prior to execution
- Ensure renewals reflect current customer usage and entitlements

1. CRM & Data Accuracy

- Ensure renewal opportunities are accurately created and maintained in CRM
- Validate required renewal fields (term, close date,



revenue, contracts)
- Maintain clean data to support forecasting, reporting, and compliance

1. Order Processing & Vendor Coordination

- Place renewal orders with Microsoft and ISV vendors as applicable
- Reconcile vendor confirmations and invoices against renewal terms
- Coordinate with Finance to ensure timely and accurate customer invoicing

1. Revenue Retention & Risk Management

- Identify at‑risk renewals early and support mitigation strategies
- Track and resolve pricing, product, or entitlement discrepancies
- Minimize churn and revenue leakage through proactive renewal management

1. Compliance & Contract Governance

- Ensure all renewals align to executed agreements and MSAs
- Confirm required documentation is stored in approved systems (e.g., SharePoint)
- Support audit readiness and contractual compliance

1. Stakeholder & Customer Support

- Act as a trusted operational point of contact for renewal questions
- Support Sales with licensing complexity, quoting questions, and renewal structuring
- Coordinate customer communications related to renewal timing and execution

1. Reporting & Continuous Improvement

- Support renewal performance reporting (volume, value, timing, exceptions)
- Identify process gaps, inefficiencies, or automation opportunities
- Contribute to documentation, SOPs, and scalability improvements

📌 Hso India - Renewal Management (Bengaluru)
🏢 HSO Group
📍 Bengaluru