JLL is looking for a skilled and customer-focused Helpdesk Executive to manage residents’ queries, complaints, and service requests at a residential property in Bengaluru. The role involves coordinating with various facility teams and vendors to ensure timely resolution of issues and a high-quality resident experience.

Key Responsibilities Resident Support & Helpdesk Management:

Attend to residents’ queries, complaints, and service requests professionally.

Register and maintain complaints in the helpdesk or ticketing system.

Understand residents’ concerns and ensure appropriate action is initiated.

Keep residents informed about the progress and status of their service requests.

Facility Team Coordination Assign complaints and service requests to the appropriate technicians or facility teams.

Follow up with concerned teams until complaints are resolved and closed.

Escalation & Issue Resolution Monitor pending and unresolved complaints.

Escalate urgent or unresolved issues to the Facility Manager.

Coordinate with vendors and external service providers whenever required.

Ensure timely resolution of service-related issues.

Documentation & Reporting Maintain accurate records of complaints, service requests, and resolutions.

Update the helpdesk/ticketing system regularly.

Prepare basic daily and weekly helpdesk reports.





Ensure proper documentation and follow-up of all resident requests.

Customer Service Maintain professional, polite, and courteous communication with residents.

Handle complaints and escalations patiently and effectively.

Contribute to a positive residential customer experience.

Education Job Requirements

Any Graduate or Diploma.

Experience Experience in residential facility management, property management, helpdesk operations, customer service, or facility coordination is preferred.

Technical Skills Basic computer knowledge.

Basic knowledge of MS Excel.

Ability to use helpdesk/ticketing systems and maintain digital records.

Communication Skills Good verbal and interpersonal communication skills.

Professional approach to resident and vendor interactions.

Candidate Profile Customer-focused and service-oriented.

Good coordination and follow-up skills.

Organized and capable of maintaining accurate records.

Able to handle multiple complaints and service requests efficiently.

Calm and professional while handling customer complaints or escalations.

Comfortable coordinating with multiple facility teams and vendors.

Responsible and capable of working in a residential facility environment.

Important Note This position is for a Residential Facility Helpdesk Executive .

It is not an IT Helpdesk role.

📌 Help Desk Executive (Bengaluru)
🏢 JobTrade
📍 Bengaluru