Job Title: Operations Head

nExperience: 10-15 Years

nLocation: Wonderla Kochi Park

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nAbout the Role

nWe are looking for an experienced Operations Head to lead end-to-end park operations at our Kochi location. This role requires robust leadership, operational excellence, and a sharp focus on guest experience, safety, and efficiency in a high-footfall environment.

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nKey Responsibilities

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- Own and manage daily park operations ensuring safety, efficiency, and cost control
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- Lead large multi-functional teams across operations, guest relations, security, housekeeping, and transport
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- Drive guest experience excellence across rides, restaurants, and facilities
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- Manage crowd control, emergency handling, and conflict resolution
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- Ensure safety compliance, training, and operational SOP adherence
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- Analyze NPS, guest feedback, and online reviews to improve service ratings
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- Manage VIP, special-needs, and high-value guest interactions
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- Oversee budgets, staffing,



scheduling, and performance reviews
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- Coordinate with external partners including security agencies and fleet vendors
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nRequirements

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- 10–15 years of experience in Operations leadership
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- Proven experience as Operations Head / Mall Manager / Hotel Manager / Guest Relations Head or similar
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- Strong expertise in crowd management, safety operations, and service excellence
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- Hands-on experience with NPS and customer feedback systems
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- Excellent leadership, problem-solving, and communication skills
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- Ability to work flexible hours, including weekends and holidays
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nQualifications

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- MBA / Any Graduate Degree
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- Preferred: Hospitality, Tourism, Business Administration
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nLanguage Proficiency

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- English & Malayalam– Mandatory
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📌 Head of Operations (Kochi)
🏢 Wonderla Holidays
📍 Kochi