Key Responsibilities

Guest Services: Greet guests warmly, handle check-ins and check-outs, assign rooms, andissue keys.

Communication: Answerincoming phone calls, respond to emails, and direct inquiries to the correctstaff.

Reservations & Billing: Confirm or modify bookings, process cash and cardpayments, and manage guest folios.

Problem Solving: Listen to guest complaints or special requests and resolve them quicklyand professionally.

Coordination: Updateroom status with housekeeping and communicate VIP requirements or specialarrangements

Skills Required

Core Soft Skills

Communication: Clearverbal and written skills with a polite and welcoming phone and in-personetiquette.

Interpersonal Skills: High emotional intelligence, empathy, and acustomer-first attitude.

Problem-Solving: Ability to stay calm under pressure and handle conflicts or complaintseffectively.

Multitasking: Managingphone lines, walk-in guests, and administrative tasks simultaneously

Technical & Administrative Skills





Software Proficiency: Familiarity with Hotel Property Management Systems(PMS) like Opera or Cloudbeds, plus basic Microsoft Office.

Cash Handling: Accuracyin processing transactions, billing, and currency exchanges.

Attention to Detail: Maintaining accurate records, guest preferences, and strictconfidentiality regarding guest privacy

Qualifications

Highschool diploma or equivalent; a degree or diploma in hospitality management isoften preferred.

Fluencyin local languages and English; additional foreign languages are a robust plus.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 GSA (Front Office) (Gurugram)
🏢 East India Hotels (EIH)
📍 Gurugram