Job Role

- Front Office Executive / Receptionist

- Welcome and greet guests professionally and provide a personalized guest experience.

- Handle guest check-in and check-out procedures efficiently.

- Manage reservations, cancellations, and booking modifications.

- Handle guest queries, requests, feedback, and complaints professionally.

- Ensure guest satisfaction throughout their stay.

- Coordinate with various hotel departments to ensure smooth operations.

- Handle billing, payments, and cash/card transactions accurately.

- Maintain updated guest records and hotel PMS data.

- Handle telephone calls, emails, and guest inquiries.

- Provide information about hotel facilities, services, and local attractions.

- Promote room upgrades and hotel services when appropriate.

- Maintain proper shift handovers and front-office records.

- Follow hotel SOPs, safety, security, and service standards.

Key Responsibilities

Guest Relations

- Welcome and assist guests with a skilled and courteous approach.

- Maintain excellent guest relations throughout their stay.

- Handle guest requests and resolve concerns promptly.

- Ensure a high standard of guest satisfaction.

Front Office Operations





- Manage guest check-in and check-out procedures.

- Process reservations, cancellations, and modifications.

- Maintain accurate guest records in the hotel PMS.

- Ensure proper shift handovers and maintain front-office documentation.

Communication

- Communicate fluently and confidently in English with guests and colleagues.

- Answer telephone calls, emails, and guest inquiries.

- Provide accurate information about hotel facilities, services, and local attractions.

Billing & Payments

- Handle guest billing and payment processes.

- Manage cash and card transactions accurately.

- Ensure proper documentation of all financial transactions.

Interdepartmental Coordination

- Coordinate with Housekeeping, F&B;, Engineering, and other departments.

- Ensure guest requirements are communicated and completed on time.

- Support smooth coordination between the front office and other departments.

Sales & Service

- Promote room upgrades and additional hotel services when appropriate.

- Identify opportunities to enhance the guest experience.

- Follow hotel service standards and SOPs consistently.

📌 Front Office Receptionist (Delhi)
🏢 JobTrade
📍 Delhi