1. Handling the Hotline Phone:

- Answer and manage calls from VIP guests, providing prompt and qualified assistance.

- Address inquiries, resolve issues, and facilitate requests efficiently.

- Coordinate with various departments to ensure guest satisfaction and timely service.

- Describing Different Bands for Entry:

- Clearly explain the benefits and criteria of different VIP membership bands to guests.

- Assist guests in understanding their privileges and access based on membership levels.

- Ensure that guests are informed about exclusive promotions and events available to their tier.

- Knowledge of the Casino and a Virtual Tour:

- Acquire comprehensive knowledge of the casino's layout, amenities, and gaming options.

- Conduct virtual tours for VIP guests, highlighting key areas and services within the casino.

- Provide information about various games, entertainment, and dining options to enhance guest experience.

Requirements

12TH / DIPLOMA / Degree in Hospitality

1-2 years of experience in the relevant field

Freshers can apply

📌 Front Office Associates (Panaji)
🏢 Big Daddy Casino
📍 Panaji