Role & responsibilities

- Act as the central coordination point between the Kolkata office, manufacturing facility in Odisha, vendors, logistics partners and customers.

- Track all ongoing projects/orders from order confirmation through production, dispatch and delivery.

- Maintain clear project-wise trackers covering order status, production status, pending actions, delivery timelines and customer commitments.

- Coordinate regularly with the Odisha manufacturing team to ensure that production is progressing as planned and that delays/issues are identified early.

- Follow up with internal teams and factory personnel on pending activities and ensure that commitments are actually closed.

- Coordinate with customers regarding order status, timelines, documentation, dispatches and other project-related requirements.

- Escalate delays, bottlenecks, quality issues or other risks to management before they become larger problems.

- Work closely with management to ensure that important projects and customer commitments do not get stuck due to lack of follow-up.

- Maintain proper documentation and records for each project/order.

- Coordinate logistics and dispatch activities where required.

- Prepare regular updates/reports on the status of projects and outstanding actions.

- Gradually take ownership of project coordination processes and help build more structured systems for managing the business.

- Use technology, spreadsheets,



project-management tools, AI tools and automation wherever possible to improve tracking, communication and efficiency.

Preferred candidate profile

- 1 to 3 years of experience in project coordination, operations, manufacturing, supply chain, client servicing or a similar role.

- Freshers with exceptional organisational and communication skills may also be considered.

- Strong follow-up and coordination skills someone who can keep multiple activities moving simultaneously.

- High sense of ownership and responsibility; comfortable taking a task from initiation through completion.

- Positive communication skills and the ability to coordinate effectively with factory teams, customers, vendors and senior management.

- Strong organisational skills and attention to detail.

- Comfortable working with Excel/Google Sheets and other digital tools.

- Should be technology-oriented and open to using AI and automation tools to improve productivity.

- Ability to learn quickly and work independently with limited supervision.

- Comfortable working in a fast-moving SME environment where processes are still being built.

- Should be comfortable communicating with people at different levels, including factory personnel and customers.

- Willingness to occasionally travel to the Odisha manufacturing facility when required.

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