We are seeking a highly skilled Expert Technical Support Engineer (L3) – Microgrid Solutions to join Schneider Electric's Customer Satisfaction & Quality organization. As the highest level of technical support, you will serve as a subject matter expert for Schneider Electric's Microgrid solutions. This role involves providing expert technical support for Microgrid systems and associated digital applications.

You will collaborate closely with Global R&D;, Product Management, Quality, Engineering, and Regional Support teams to resolve complex customer issues and drive continuous product improvement.

Key Responsibilities Expert Technical Support - Provide Level 3 technical support for Microgrid solutions and associated software platforms.

- Analyze, diagnose, and resolve complex customer issues related to:
- EcoStruxure Microgrid Advisor
- Microgrid Operation and Control Systems
- Manage and drive incident resolution through Schneider Electric's support platforms, ensuring customer satisfaction and timely closure.

Technical

Investigation & Root Cause identification - Perform detailed troubleshooting of system-level issues involving hardware, software, communications, controls, and power systems.

- Collaborate with R&D; and Product Engineering teams to investigate product defects and identify root causes.

Customer

Engagement - Act as the technical escalation point for critical customer issues globally.

- Maintain effective communication with customers and stakeholders throughout the issue resolution process.
- Participate in customer meetings and technical reviews when required.

Knowledge

Management - Develop and maintain technical knowledge articles, troubleshooting guides, FAQs, and best-practice documentation.

- Contribute to organizational knowledge-sharing initiatives and support continuous improvement efforts.



Training & Enablement - Deliver technical training and mentorship to regional support teams and Level 2 support engineers.
- Support capability development across global support organizations.

Product

Quality & Continuous Improvement - Provide field feedback and customer insights to Product Management and R&D; teams.

- Contribute to product enhancements, quality improvement initiatives, and issue prevention programs.
- Support new product introductions and solution validation activities.

Required Qualifications Education - Bachelor’s or master’s Degree in:

- Electrical Engineering
- Electronics Engineering
- Power Systems Engineering Experience - Minimum 8+ years of experience in one or more of the following domains:
- Microgrids
- Power Systems
- Energy Management Systems (EMS)
- Power Monitoring Systems
- Industrial Automation or SCADA Systems Technical Expertise Mandatory Skills - Strong understanding of Microgrid architecture and operation.
- Solid understanding of electrical distribution systems and power quality.
- Experience with SCADA, EMS, and Power Monitoring solutions.
- Knowledge of industrial communication protocols:
- Modbus RTU/TCP
- IEC 61850
- DNP3
- Ethernet-based industrial networks
- Ability to analyse power system events, alarms, logs, and communication issues.

Preferred Skills - Experience with Schneider Electric EcoStruxure solutions.

- Knowledge of Scada Systems.
- Understanding of Grid Interconnection and Smart Grid technologies.
- Knowledge of IEC, IEEE, UL, and power system standards.

Behavioural

Competencies - Customer-centric mindset.

- Strong analytical and troubleshooting skills.
- Excellent verbal communication.
- Ability to work across global and multicultural teams.
- Self-motivated and proactive problem solver.
- Strong stakeholder management and collaboration skills.

📌 Expert Technical Support Engineer (India)
🏢 Schneider Electric
📍 India