Job title - Executive - Customer Service - Rail & Inland Terminals

Job location - DP World Rail Logistics Private Limited, ICD Modinagar, Kharkhoda Road, Mohiuddinpur, MEERUT, UP – 250205

Department - Customer Service

Primary objectives

- Update to the customer about their shipments.
- To communicate with the Inner stack to resolve customer queries.
- Maintain a database of Customers for analysis internally.
- Continuous communication with transport/operations/ICD OPS yard officials to serve our customers.
- Quick response to the customers about their queries.
- Escalate critical matters for immediate resolution to the concern desk.
- Adhere to established SOPs and SOPs to be reviewed from time to time

Key responsibilities

- Sharing Railing details with the customers regarding their Export / Import Shipments.
- Updating customers twice a day regarding train running/port arrival status.
- Sending Buffer shifting updates to the customers daily.
- Updating customers about the vehicles held at the factory daily. The idea is to ensure the quick turnaround of the vehicles.
- Empty repo plan share & coordination with the TPT desk.
- Factory stuffing & DE stuffing plan shared with TPT desk.
- Container placement job order arrangement from line surveyor & handover to TPT desk.




- Assistance to the Sales team by sending emails regarding Terminal and Rail tariffs to customers.
- Arranging KYC and GST details from all the new customers introduced by Sales.
- Sending Notice to trade as & when required.
- Sending heads-up emails to the customers regarding their outstanding.
- Balance confirmation details are being sent to the customers which helps in reconciling their accounts with us for smooth clearance of the payments.
- Emails regarding confirmation of pre-deposit accounts.
- Replying day to day queries of the customers to ensure customer.
- Internal communication regarding the weekly collection target plan submitted by the Sales Team and further sharing the collection details v/s target collection details to the Finance team.
- Sending original Delivery orders received from the customers for their Import shipment to relevant colleagues.
- Sending in-transit details to customers for their shipments.
- Sharing arrival details with the customers/Shipping Lines as soon as the units reach our terminal for fast clearance of the cargo.

Qualification & competencies
- Good Communication skills in the English language, both oral and written.
- Qualified Graduation.
- Excellent command of Customer Services.

📌 Executive - Customer Service - Rail & Inland Terminals - Modinagar (Uttar Pradesh)
🏢 DP World
📍 Uttar Pradesh