E-commerce & Operations Executive Mumbai · In office · Full-time · Join in October
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nAbout the brand
nA contemporary jewellery and accessories brand launching shortly, built for a design-conscious premium customer. Direct-to-consumer, online-first, with a strong point of view on product and brand. We are assembling the founding team now.
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nThe role
nYou will own the full operational path from inventory to the customer, and everything that happens if something goes wrong along the way.
nOrder fulfilment — daily order processing, picking, quality checks, packing to standard, dispatch
nInventory — stock counts, SKU discipline, reconciliation, flagging low stock before it becomes a stock-out
nLogistics — courier and aggregator management, insured dispatch, tracking, NDR follow-up, RTO reduction
nReturns and exchanges — running the process cleanly and fast
nCustomer experience — email, WhatsApp and Instagram DMs. At our price point, how a delayed or damaged order is handled matters as much as the product itself.
nBackend accuracy — website catalogue, product listings,
order data
nThis role reports directly to a founder and carries real decision-making authority.
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nRequirements
n-2–4 years in operations at a D2C brand, fashion e-commerce, or a logistics platform
n-Hands-on Shopify admin — orders, fulfilment, inventory
n-Working knowledge of couriers and aggregators (Shiprocket, Delhivery, Bluedart or similar), including -NDR and RTO handling
n-Functional Excel — VLOOKUP, pivots, reconciling data sets that don't match
n-Written English strong enough for direct customer correspondence
n-Hindi and/or Marathi an advantage for courier and vendor coordination
n-Mumbai-based, on-site
n-Available to join by October start
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nWhat we're looking for
nSomeone thorough, reliable, and comfortable owning a function.
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nNot required
nMarketing or design background. Team management experience. An MBA.
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nTo apply
nEmail with resume on
[email protected]
📌 E-commerce & Operations Executive (Mumbai)
🏢 Pre-launch brand
📍 Mumbai