Are you ready to lead a large-scale technology support organization and build the next generation of AI-powered support operations?
We are looking for an experienced
Director – Support to lead a
100+ member team in India , responsible for end-to-end Support Operations, Transaction Management & Monitoring, service reliability and customer-critical technology processes.
Your Leadership Mandate As a key member of the India leadership team, you will: Lead and manage a
100+ member Support & Transaction Management organization Own the overall
Support Operations and support ecosystem in India Drive 24/7 monitoring, incident management, escalation and resolution across critical customer environments Establish and improve
SLA/SLO-driven support processes and operational governance Lead teams managing
EDI, API, B2B transactions and integration workflows Drive proactive identification of incidents, transaction failures, systemic risks and performance issues Build a culture of operational excellence, accountability and continuous improvement Work closely with Engineering, Product, CloudOps, Customer Success and global teams to improve platform reliability Develop leaders and build a high-performing, scalable support organization
AI, Automation & Transformation You will play a key role in transforming traditional support operations through: AI-powered anomaly detection and predictive monitoring Automation of monitoring,
triage and support workflows AI-assisted root-cause analysis and issue prioritization AI copilots, agents and workflow orchestration Data-driven operational insights and proactive customer-impact prevention
What We're Looking For 12+ years of experience in SaaS, Cloud, Technology Operations, Support or Integration environments Proven experience leading large technology support/operations teams (100+ preferred) Strong experience managing
24/7 Support Operations and escalation frameworks Experience with Transaction Monitoring, Application/Technical Support or high-availability environments Strong understanding of
EDI, APIs, B2B transactions and integration platforms Experience with observability, monitoring, incident management and service reliability Demonstrated experience driving automation, AI adoption and operational transformation Robust stakeholder management and executive communication skills Engineering/technical background preferred
Leadership Profile People Leadership | Operational Excellence | Customer Focus | Technology Operations | AI & Automation | Service Reliability | Transformation | Strategic Thinking
If you are a technology operations leader who can scale teams, strengthen support systems and transform customer support through AI and automation , we would like to hear from you.
Write to
[email protected] to get connected!
📌 Director of Support (Vasanthanagar)
🏢 CareerXperts Consulting
📍 Vasanthanagar