About CustomerInsights.AI

CustomerInsights.AI is a global analytics and AI-driven company founded in 2018, enabling data-driven commercial decision-making for Life Sciences organizations. Our product ecosystem, including ciPARTHENON and ciATHENA, leverages Analytics Automation, Artificial Intelligence, and Machine Learning to deliver timely, actionable insights to key stakeholders. With teams across North America and India, we work with client organizations ranging from emerging startups to large enterprises.

Position Overview

We are looking for a Director of Market Research Engagement, based in our Gurgaon hub, who will leverage deep roots in pharma primary market research (MR) to lead delivery of multiple primary MR engagements for our clients while also applying knowledge of various pharma data sources and problem-solving ability to lead secondary data analytics engagements.

This is a senior, client-facing leadership role- you will own client relationships directly, including with US and global pharma/biotech stakeholders, while also managing engagement delivery quality and team output from our Gurgaon base.

This role sits at the intersection of:

- Primary market research
- Secondary data analytics (claims, Rx, access, etc.)
- AI-driven insight generation

Key Responsibilities

- Lead end-to-end delivery of primary market research for pharma/biotech clients.
- Own and build trusted client relationships directly, including with US-based stakeholders, that translate into repeat and expanded work.
- Identify and shape new opportunities for the MR practice and support business development pursuits.
- Work across primary + secondary data (claims, Rx, access, etc.) to create integrated, decision-ready insights.




- Apply AI tools and approaches to accelerate analysis, synthesis, and storytelling.
- Contribute to new AI-enabled capabilities (methods, tools, workflows).
- Contribute to development of thought leadership, prototypes, or internal tools that elevate the practice.
- Mentor and guide junior researchers and analysts within the Gurgaon team.
- Serve as the primary engagement lead for multiple market research projects, ensuring exceptional client satisfaction and delivery excellence.
- Expand existing client relationships and contribute to business growth through successful business development initiatives.
- Drive the adoption and advancement of AI-enabled solutions within the Market Research practice.
- Establish credibility as a trusted advisor and senior leader in client engagements, operating with minimal leadership oversight.

Qualifications

- 10+ years of experience in pharmaceutical market research, with a proven track record of managing senior client relationships.
- Strong expertise in primary market research methodologies, including qualitative and quantitative research.
- Experience conducting research across multiple stakeholder groups, including Healthcare Professionals (HCPs), patients, and payers, across various product lifecycle stages (pipeline, pre-launch, and in-line).




- Strong understanding of how market research insights support commercial strategy and business decision-making.
- Experience working with and interpreting secondary healthcare datasets, including claims, prescription (Rx), and market access data.
- Proficiency in leveraging AI tools and technologies to enhance research, analysis, insight generation, and workflow efficiency.
- Excellent client communication, presentation, and stakeholder management skills, with the ability to independently engage senior US and global clients.
- Ability to collaborate effectively across global teams and work with stakeholders across multiple time zones.
- Entrepreneurial mindset with a demonstrated ability to identify opportunities for innovation, continuous improvement, and practice development.
- Proven experience leading, mentoring, and developing teams of market researchers and analysts.

Job Location: Gurgaon

Work Mode: Hybrid

Why Join Us?

- Play a key role in shaping the next generation of intelligent enterprise platforms
- Work at the intersection of cutting-edge AI and real-world business impact
- Collaborate with passionate data scientists, engineers and domain experts
- Benefit from a flexible work setting focused on continuous learning and innovation

Culture & Values

We foster a high-ownership, performance-driven culture where teams are encouraged to think creatively, act responsibly, and deliver measurable outcomes. Our values guide how we collaborate, make decisions, and build long-term partnerships.

Email us at: [email protected]

Website: https://www.customerinsights.ai/

LinkedIn: https://www.linkedin.com/company/customer-insights-ai/

📌 Director Market Research (Gurugram)
🏢 CustomerInsights.AI
📍 Gurugram