- Lead end-to-end customer onboarding, including kick-off, requirement gathering, configuration, and go live support
- Act as the primary point of contact for customers during product implementation
- Understand customer business processes and translate them into product configurations or custom solutions
- Perform system configurations, workflow setup, and basic custom development only when required
- Collaborate with internal teams (Product Development & QA) to deliver customer requirements
- Conduct product demos, training sessions, and knowledge transfer to customers
- Ensure timely delivery of onboarding milestones and manage customer expectations effectively
- Troubleshoot issues and provide quick resolutions during onboarding
- Maintain documentation for requirements, configurations, and deployment activities.

Requirements





Communication Skills:

- Excellent verbal and written communication
- Ability to interact with global customers (India, EU, US regions)
- Robust stakeholder management and presentation skills

Technical Skills:

- Basic to intermediate coding knowledge (e.g., JavaScript, APIs, scripting, or similar technologies)
- Understanding of SaaS platforms, integrations, and configurations
- Ability to debug issues and work closely with Product Development & QA team

Customer-Facing Skills:

- Strong consulting mindset with a problem-solving approach
- Ability to handle customer escalations professionally

📌 Developer - Implementation (Chennai)
🏢 Karomi
📍 Chennai