- Serve
as the first point of contact for IT support requests via phone, email,
and ticketing system (e.g., ServiceNow, Jira, Freshservice).
- Diagnose
and resolve incidents related toWindows/macOS, Microsoft Office
365, Teams, Outlook, and other business applications.
- Troubleshoot
basic hardware issues (Laptops, Desktops, Printers, Scanners, and
Peripherals).
- Provide
remote support using tools like TeamViewer, AnyDesk, or RDP.
Requirements
- Troubleshoot
basic network connectivity issues (LAN, Wi-Fi, VPN, DNS, DHCP).
- Assist
in patching network ports and cable management at user desks.
- Support
video conferencing equipment (Zoom Rooms, Microsoft Teams Rooms) for meetings.
📌 Desktop engineer(Demo) (Pune)
🏢 KPOINT
📍 Pune