Delivery Manager

Location: Ambattur, Chennai

Experience: 8-12 Years

Employment Type: Full-Time

Job Summary

We are looking for an experienced Delivery Manager to lead end-to-end delivery of IT projects and services. The ideal candidate will be responsible for ensuring timely and high-quality delivery, managing client relationships, leading cross-functional teams, and driving operational excellence.

The role requires a strong combination of delivery management, stakeholder management, project governance, team leadership, and business understanding.

What Were Looking For A strong people leader and client-facing delivery professional who can take ownership, build high-performing teams, manage complex delivery environments, and consistently deliver results.

Key Responsibilities

- Own end-to-end delivery of projects/services, ensuring scope, timelines, quality, and agreed SLAs are met.
- Act as the primary point of contact for clients, managing expectations, escalations, and regular communication.
- Lead and mentor cross-functional delivery teams, ensuring effective resource allocation and productivity.
- Define and track project KPIs, SLAs, milestones, risks, and deliverables.
- Conduct regular project reviews and provide clear status updates to clients and senior management.
- Identify delivery risks, dependencies, and bottlenecks and drive timely resolution.
- Ensure adherence to delivery processes, quality standards, governance, and compliance requirements.
- Work closely with Business Development, HR, Recruitment, Technology, and Operations teams to ensure smooth execution.
- Drive process improvements and operational efficiencies across delivery functions.




- Manage resource planning, capacity utilization, and workforce requirements.
- Handle client escalations professionally and ensure appropriate corrective and preventive actions.
- Support account growth, client retention, and expansion opportunities through robust service delivery.
- Prepare and present MIS, dashboards, performance reports, and management reviews.
- Ensure projects are delivered within agreed budget, timelines, and quality parameters.

Required Skills

- 8+ years of experience in IT Delivery / Project Management / Service Delivery.
- Proven experience managing multiple projects, teams, and client accounts.
- Strong understanding of SLA, KPI, governance, risk, and issue management.
- Excellent client and stakeholder management skills.
- Strong leadership, communication, negotiation, and problem-solving abilities.
- Experience in resource planning and team management.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong analytical and decision-making skills.
- Proficiency in MS Excel, PowerPoint, and project management tools.
- Experience in IT services, staffing, technology solutions, or managed services will be an advantage.

Preferred Qualifications Bachelor's degree in Engineering, Computer Science, Information Technology, Business Administration, or a related field.

Key Performance Indicators (KPIs)

- On-time project/service delivery
- SLA & KPI adherence
- Client satisfaction and retention
- Team productivity and utilization
- Escalation resolution
- Resource optimization
- Delivery quality
- Project profitability and cost efficiency
- Process improvement initiatives

📌 Delivery Manager (Chennai)
🏢 FRobin Technologies
📍 Chennai